On the Transactions menu, point to Retail Management, and then select Item Import.In the Account Maintenance window, select the lookup button in the Account field.In Microsoft Dynamics GP, point to Financials on the Cards menu, and then select Accounts.To resolve this problem, follow these steps: This problem occurs if the sales return account in Microsoft Dynamics GP is inactive. When you use the Item Import function to import items from Microsoft Dynamics Retail Management System (RMS) Headquarters into Microsoft Dynamics GP, you receive the following error message:ħ973 - The Sales Return Account is Inactive Cause This article provides a resolution for the 7973 - The Sales Return Account is Inactive error that may occur when you import items from Microsoft Dynamics RMS Headquarters into Microsoft Dynamics GP.Īpplies to: Microsoft Dynamics GP Original KB number: 961579 Symptoms
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